Join us at Enquo, where we're dedicated to harnessing the transformative power of data and technology. As leaders in technology and data solutions, we prioritize humanity in everything we do. Our mission is clear: to empower organizations to unlock the full potential of their data through cutting-edge technology and exceptional services.

We envision a brighter future, where technology ignites extraordinary achievements and drives profound transformation. Here at Enquo, challenges are opportunities, and our passionate team thrives on making meaningful impacts on society. With humility and a collaborative spirit, we leverage teamwork and creative thinking to deliver optimal and trustworthy solutions.

Asa purpose-driven company, were passionate about using data and technology as catalysts for positive change. Our vision extends to a world where everyone can harness the power of data to reach their fullest potential. At Enquo, honesty, trust, and empathy form the foundation of our simple business language. Were agile, adaptable, and committed to bridging any business need with innovative data solutions.

Join our journey, where curiosity and entrepreneurship drive us to explore uncharted territories and create solutions that truly matter. We foster a collaborative and inclusive environment, valuing every team member's contributions. If you're a talented, curious, and creative individual who thrives in a fast-paced, dynamic setting, we invite you to be part of our mission. Together, let's create new opportunities through data and technology, shaping a more humane future for all.

Enquo: fueling a better future through innovation, data, and technology.

Join us as a Engagement Manager, where you will cultivate and nurture relationships with mid-market and enterprise customers. This role demands a blend of technical proficiency, customer engagement, and a track record of exceeding upsell/cross-sell targets. We are seeking someone passionate about using analytical skills to solve problems, enhance relationships, and drive improvement.

• Serve as the main point of contact for assigned accounts, building trust, identifying opportunities, and sharing best practices
• Account Expansion: Develop and implement strategies to grow accounts by identifying upsell opportunities within key customer accounts
• Conduct regular customer success reports (weekly, quarterly, and annually) to ensure our customers get the most from our product/service, resolve issues promptly, and achieve their goals
• Review and support the customer journey with a consultative approach to help clients overcome challenges and meet their objectives
• Cross-functional Collaboration: Partner with marketing, sales, and sales engineering teams to engage accounts, drive pipeline growth, and ensure successful product adoption for customers
• Technical Guidance: Leverage your experience as a Certified AWS DevOps Engineer or similar to provide technical support and advice to customers, focusing on selling Kubernetes (K8s) and complex infrastructure solutions to DevOps teams
• Take ownership of customer issues and see them through to resolution
• Industry Awareness: Stay updated on Data, AI, and cloud engineering trends to effectively position our solutions in the market and meet customer needs

• Over 10+ years of customer-facing experience in mid-market and enterprise cloud-native SaaS organizations, with a strong ability to foster positive relationships. Preference is given to CSM experience
• Certified AWS DevOps Engineer or similar with expertise in cloud technologies, Kubernetes, and complex infrastructure
• Effective communicator skilled at working across departments in deadline-driven environments, known for adaptability and multitasking
• Proactively manage churn and increase customer retention by collecting feedback, closing feedback loops, and delivering consistent value to foster loyalty
• Actively engage with customers to grasp their goals, challenges, and KPIs, monitoring usage metrics to provide proactive support
• Motivated, results-oriented individual with a history of surpassing upsell targets, leveraging strong industry knowledge in Data, AI, and cloud engineering
• Bachelor’s degree or equivalent experience in customer support, sales, business development, or account management
• Strong English Proficiency